Project management as organisational strategy - Free Essay Example

Sample details Pages: 7 Words: 2208 Downloads: 10 Date added: 2017/06/26 Category Management Essay Type Narrative essay Did you like this example? Todays world is one in which globalization has embraced almost all areas of activity. There are no industry that is not affected and strategy that does not include this important component. The role of this paper is to discuss the allegation that Projectification of the organisational world has resulted in apparent agreement that projects and project management are an efficient means of implementing organisational strategy.(Haniff Fernie 2009). Don’t waste time! Our writers will create an original "Project management as organisational strategy" essay for you Create order I will analyze this statement in terms of professional experience and by the literature exploring the content, limitations and opportunities that arise in organizational practice. In todays world project management has become a tool used in almost all organizations, whether its construction, media or fashion. But how can it be integrated into the business strategy of the organization is a question that will offer many answers. Strategic Project Management (SPM) has been defined by Callahan Brooks (2004) as the use of the appropriate project management knowledge, skills, tools and techniques in the context of the companies goals and objectives so that the project deliverables will contribute to company value in a way that can be measured (Callahan Brooks, 2004, p. 23). They further describe SPM as a process that takes into account a companys way of doing business, allowing for the possibility of a significant payoff with fewer risks (Callahan Brooks, p. 30). The above definit ions are good, but they do not convey the most important aspect of SPM, which is the fact that senior leadership needs to be involved in selecting, defining and prioritizing which projects are undertaken within the organization. Consequently, the concept of project management has become so widespread that commentators have began to speak of the projectification of society (Lundin and Soderholm, 1998, Midler, 1995). Most mainstream management text tend to refer to definitions provided by PMI (2004), who define a project as a temporary endeavour, undertaken to create a unique product or result. Within this classic description the role of the project is that of a production function, wherenprojects are characterised as a set of planning and control techniques aimed at delivering project objectives time, cost quality and scope.HANIFF Defining organizational strategy plays an important role since it defines the rules under which it will develop in the future as well as how it envi sages achieving these objectives. Judging from this statement but we question the role of project manager and project management in establishing such rules. Researchers appear to agree that projects are an efficient means of implementing strategy (Cicmil and Hodgson, 2006, Gareis, 1991, Cleland and Ireland, 2006, Roberts and Gardiner, 1998, Turner and Keegan, 1999). By employing a project management approach to delivering the broad organisational strategies, businesses are able to partially eradicate the traditional bureaucratic, mechanistic structures HANIFF. Another perspective in literature assumes that the project management approach enables organisational strategy to be implemented efficiently and effectively, thus shorting the time from strategy formulation to strategy implementation (Hauc and Kovac, 2000, Gareis, 1989, Partington, 1996). If we are to relate to the claim that project management is done through your organizations, then the latter would leave the foundatio n from which we achieve the objectives. But there are many issues involved here that does not find a solution yet. One of the most important is the project managers ability to influence the strategy for the achievement of project objectives. One could say that the barriers placed in the way of project manager are just getting started. Central to this perspective is the concept of strategic alignment.HANIFF This concept ensures that projects accurately reflect the organisations longterm investment and aspirations articulated in their organisational strategies. HANIFF However, viewing the project in terms of tools,techniques and outputs makes basic assumptions about the nature of projects and arguably diminishes the complex role of the project manager (Lundin and Soderholm, 1995). Its naive to say that the project managers role is simply to manage the project that has in coordination. Viewed more broadly, its role can be transformed into an initiator or coauthor of strategy w hich is in continuous transformation. Project`s strategy cannot operate independently of the organizations strategy. Strategic functions of the two elements work simultaneously and tend to complete. The level at which project objectives reach organisation`s strategy depends very much on the nature of the project. Projects are typically viewed as a vehicle for change within an organisation where project objectives are determined by a single parent organisation.HANIFF In considering the complexities of project management, it is perhaps more appropriate to view a project as an organisation rather than a tool.HANIFF Considering this dealing with the conflict of interest between the various stakeholders become very important; realising the role of the project manager and the implementation of information, communication and monitoring systems (Turner and Muller, 2003). The exploration of attempts to strategically align the formulation of organisational strategies with the impl ementation through projects and project management is significantly problematic.HANIFF The shortcomings described above have led to a strict focus on the execution of projects, which has created tactical tunnel vision within organizations. This tunnel vision has led many organizations to implement formal project management processes to create a tactical mindset at a time when the strategic use of resources is vital to these organizations. This tactical thinking is exactly what is needed for ensuring that things get done within a project, but strategic thinking is also needed to ensure the optimal use of time, resources and money to ensure that each project undertaken is aligned with the business strategy of the organization. Brown 2007 The objective of project and strategic management integration is to essentially increase the efficiency of the processes of strategy formulation to strategy implementation.HANIFF Diverse interests of shareholders and the difficulties of in ternal bureaucracy contributes to a very limited ability to influence. Of course, I cannot speak of a generalization to all organizations. Nevertheless, how can a project manager to influence the organizations strategy? Depending on the nature and organizational dynamics of each organization in part we can speak at most about a limited impact on the strategic process. Analysing for example the work of Philip Morris, a company in which I worked, I can say that the strategic process is rarely reported to the multitude of existing projects at a time. Of course, the project manager involvement could be much higher, especially in strategic alignment with organizational goals but this was not considered a priority. It was later found that the dynamics of change within the organization is most effective if implemented based on specific projects. The strategic objectives through the effective implementation of projects? I would say that from my professional experience and analyzing the l iterature it could beListen Read phonetically It is naive to assume that any predetermined project plans can be simplistically implemented HANIFF. It must fulfill several conditions, but especially at the higher level of organization. Conversely, project management ensures high level of efficiency in implementation of set objectives in general (Hauc and Kovac, 2000). However, Anderson and Merna (2003) postulate that the cause of project failure often originates in poor management at the front-end during strategy formulation, rather than downstream execution. Maylor (2001) goes further to suggest that more than 80 per cent of all problems at the project level are caused by failures at the board level in firms to provide clear policies and priorities. This is regardless of Archibalds (1988) assertion that if senior managers want to manage their organizations strategically, they must provide effective project management practices linked with strategic management practices. Uncertainties arise from the moment of confrontation between project and strategy. The project aims to develop as a separate entity with specific rules and methods of implementation. It also develops a certain strategy of the project in detail that not always coincides with the organizations strategy. In this point, the ability of a good relationship between project manager and senior management is vital. Coordination capacity is not necessarily only within a small universe of project but especially in the larger organization where this important issue gets such an overwhelming importance. The fact that SPM is often overlooked can be seen in research performed by Stanleigh (2006) and report in the article titled From Crisis to Control: New Standards for Project Management. Stanleigh reports that a fraction of projects undertaken by organizations (roughly 2.5 percent) are 100% successful (Stanleigh, 2006, p. 1). Stanleigh discusses the need for organizations to ensure that only th ose projects that are aligned with the corporate strategic vision be undertaken. Stanleighs strategies described above seem to be common sense, but most organizations have not taken the time to take the high-level view of their projects to ensure that the resources that are being consumed (i.e., time, money, people, etc) are creating value and/or returns to the organizationBROWN. Irrespective of the call from numerous scholars for a deeper understanding into the nature of enquiry, current literature on aligning projects with organisational strategy is not yet comprehensive.HANIFF A number of scholars focus on the upstream activities of selecting projects for the project portfolio as the critical part of the alignment process (Archer and Ghasemzadeh, 1999, Cooper et al., 2000, Aalto, 2000). Within this stream, strategic alignment relates to the need to select projects for implementation that align with the organisations strategic objectives whilst remaining sensitive to avai lable resources (Archer and Ghasemzadeh, 1999). Other researchers have focused their attention further downstream by proposing that the provision of a managerial framework for grouping projects in the form of programmes. This provides a means to bridge the gap between project delivery and organisational strategy (Maylor et al., 2006, Partington et al., 2005, Thiry, 2002) and requires the deployment of a Programme Manager. More recently the concept of project strategy has been presented in the literature (Morris and Jamieson, 2005, Shenhar, 2004, Srivannaboon and Milosevic, 2006, Morris and Jamieson, 2004, Artto et al., 2008). Despite, the lack of clarity of the concept, if we accept the argument that all organisations have a strategy (Porter, 1979) the notion of a project having a single unified strategy that satisfies all the organisations involved is problematic. Shenhar (2004) suggests that a project strategy is the specific unique approach the project takes to achieve the org anizational strategy and is therefore the missing link between the business strategy and the project plans. HANIFF propose that development of a project strategy is the direction given to the project manager by senior management. Brown said that Aligning projects with corporate strategy is not an easy topic to grasp for some organizations, but it is necessary to ensure that all projects are aligned with the organizations goals and objectives. To accomplish this task, an organization must review the project and assess what it is that they want to accomplish. In addition, the business value of the project must be completely understood and defined. When paired with the PMBOK project management phases, the strategic alignment of projects would assist in defining the project outcome and success factors for the initiation phase. This process of aligning projects with corporate strategy helps to address the issue raised by Morris (2003) when he writes that project management must be about delivering business benefit through projects and this necessarily involves managing the project definition as well as downstream implementation (Morris, 2003, pp. 2-3) In considering such complexity, it is difficult to assert how true strategic alignment from the corporate level to the project management level will be achieved.HANIFF Literature suggests that strategy be set at the at the corporate level and then filtered down to the project level (Archer and Ghasemzadeh, 1999, Morris and Jamieson, 2005). Delivery of projects as part of corporate strategy today tends to become an item for discussion. Trying to projectification every aspect of organizational life but without analyzing the implications of such testing may be dangerous for the life of the organization itself. Many of the worlds project management societies have recognized the need to educate organizations about SPM and its benefits according to Naughton Green. They write: Recently, a number of the worlds leading project management organizations have taken major initiatives to enlighten executive management about the strategic importance and benefits of project management. The focus is to move from individual project management to organizational project management, which these organizations maintain is a strategic advantage in a competitive economy (Naughton Green, 2006, p. 1). Analizand toate aceste aspecte se desprinde concluzia ca projects and project management are an efficient means of implementing organisational strategy.(Haniff Fernie 2009) este un proces complex care trebuie adaptat in functie de natura organizatiei. Folosirea project managementului in sensul implementarii strategiei organizatiei este inca la inceput si necesita timp si metode de abordare. Stabilirea criteriilor in alinierea proiectelor la strategia organizatiei este un process in expansiune asa cum am aratat in cadrul acestei analize. Probabil anii care vor urma ne vor arata noi modalitati de implicare a project managementului in atingerea obiectivelor strategice ale organizatiei. . . Conclusion The purpose of this paper has been to provide an overview of Strategic Project Management (SPM). The use of SPM and Project Portfolio Management (PPM) can provide a great deal of advantage to an organization to allow them to identify and select those projects that provide the greatest level of value to the organization. There are considerable advantages for an organization to undertake a rethinking and/or retooling of the project management function to include SPM methodologies and practices in the selection of projects that are undertaken.

Revolution of Music Essay - 1577 Words

Music has continued to change throughout each decade, but the 1960s was the most influential decade in the history of music. Starting in the early 1950s, rock music was first introduced. Major record labels issued recordings of white singers performing renditions of songs previously released by African American singers (Rock and Roll). These renditions often altered the original lyrics to make them more appropriate. The most prominent star of the 1950s was Elvis Presley, the â€Å"King of rock n’ roll†. With the new addition of the â€Å"Baby boom† generation, a huge population increased following World War II, creating a new segment of youth searching for new entertainment (Rock and Roll). Music of the 1960s was the new entertainment for the baby†¦show more content†¦It is said that chief among the creators of this powerful music were Joan Baez and Bob Dylan (Holland 107). Joan Baez was a prolific singer, songwriter, political activist, and known as th e Queen of Folk music (Joan Baez). Bob Dylan created plenty of politically based songs that directly criticized specific areas of politics like congressmen and senators. Dylan also warned people about joining the military- industrial establishment in Only a Pawn in Their Game (Holland 107-108). Lastly there was the genre Motown which hit its peak of popularity in the 1960s. It brought a new rhythm called the â€Å"back beat† that was easy to dance to. Berry Gordy Jr. started the Motown Company in 1962 and launched the careers of such artists as Smokey Robinson and the Miracles, Little Stevie Wonder, The Jackson Five, and Diana Ross and the Supremes (Holland 109). The racial diversity of mainstream music in the 1960s was widely spread, which is why this was such a significant decade for music. There was a so called â€Å"British invasion† that took place roughly between 1964 and 1966. British bands including the Rolling Stones, the Yardbirds, the Kinks, the Animals, Man fred Mann, and the Beatles invaded on to American Soil bringing rock music with a British twist (British Invasion). The music of the British invasion rock groups reflected the growth of their greatest fans, the baby boom generation (Holland 106). The Beatles brought what British music criticsShow MoreRelatedMusic s Impact On The Music Revolution1729 Words   |  7 PagesMusical revolutions can be defined by three key aspects which are: the venues music was made in, the way the audience listened to the music, and the way the music was disseminated. These are unique in that there is no clear separation between them and at times some of the changes that have been made can impact all three at the same time. The age in which we live in is experiencing all of these aspects to one degree or another. It is difficult for someone my age to understand that we are living inRead MoreMusic in the American Revolution2344 Words   |  10 PagesAmerican Revolution, music played an important part of American culture no matter what sector of society. The music of the era served as a social commentary on the political concerns of the period aside from entertainment. The music was expressed through many forms, songs, hymns and varied instrumental musical traditions that reflected the social conditions which created it. Church music was an important source of spiritual inspiration and expression of the patriotic sentiment. The music in the RevolutionaryRead MoreEssay on Popular Music Revolution1475 Words   |  6 Pages Music has undergone many changes throughout and history and prehistory. These changes were always somehow connected to sociological movements at the time. Rock music evolved mostly out of a need by young people of the fifties to break away from so-cietal norms. America had just come out of the Korean War, and men looked to settle down into a peaceful life. Also just prior this time period, Senator Joseph McCarthy ac-tively encouraged citizens to conform with his infamously false accusations ofRead MoreThe Digital Music Distribution Revolution1287 Words   |  5 Pages The Digital Music Distribution Revolution: The digital music distribution revolution is a trend that is associated with rapid technological advancements and the introduction of computer technology. These developments have contributed to the relatively free distribution of music through various social systems like Napster that threaten to destroy the industry or interfere with the current model for generating revenue in this industry. The peer-to-peer systems have enabled the seemingly free distributionRead MoreRevolution of music in the 1960s Essay1646 Words   |  7 PagesRevolution of Music Music has continued to change throughout each decade, but the 1960s was the most influential decade in the history of music. Starting in the early 1950s, rock music was first introduced. Major record labels were releasing new â€Å"cover songs† which were originally made by black artist, but now by white artist (Rock and Roll). These cover songs changed a few lyrics from the original songs to avoid copyright issues and to also make the song more appropriate for the white listenersRead MoreThe Music Industrys Digital Revolution4674 Words   |  19 Pagestakeover music industries, it is now, how we get it, how fast you get it and at what cost you to the consumers for the music. The demand would be a more convent way of listing to your favorite artist and the supply would be for different companies to stream the music to the consumer to keeping it current, this was the birth of Napster (napster2004). The recorded music business has always led the way for creative industries in the digital world. That leadership continues today as the music industry’sRead More Black Nationalism And The Revolution In Music Essay1045 Words   |  5 Pagessociety in terms of their courage, beliefs and faith to accomplish what they have done in the fields of politics and music. They have been affective in the field of politics by having leaders such as Dr. Martin Luther king Jr., Malcolm x and Nelson Mandela lead them to a civil right society where everyone was treated equally. And they have also been part of the revolution of music in terms of how many categories they have invented and taken over. In the field of politics, their leaders led theirRead MoreThe Underground Music Scene Reflect The Socio Political Situation Of Contemporary Iran?1493 Words   |  6 Pagesextent does the underground music scene reflect the socio-political situation of contemporary Iran?’ A review of literature A reoccurring observation made in literature focused on music in contemporary Iran, is the challenge music has faced since the Islamic revolution of 1979 and the subsequent establishment of a theocratic state . Ghazizadeh (2011) argued that music is one of the most controversial issues in Islam and so after the victory of the Islamic revolution, which promised a return backRead MoreThe Impact of Music During Apartheid1530 Words   |  7 PagesImpact of Music During Apartheid Amandla! A Revolution in Four-Part Harmony is a 2002 documentary film directed by Lee Hirsch that describes the struggle the black South Africans faced during apartheid. Activists and musicians discuss the days of apartheid. The film has a collection of musical performances, interviews, and historical footage. Amandla is a Zulu and Xhosa word that means power. It was a common rally word used in resistance to Apartheid. The black South Africans also used music to showRead MoreEnlightenment And The Enlightenment Movement In The 18th Century975 Words   |  4 Pages18th century. We can notice the change when we compare with 17th century and 18th century arts, music, and architectures. Therefore, the question arise, how enlightenment revolution refined artists, musicians, and architects ideologies? Since, enlightenment create people have individual rights. Hight class people no longer suppressed by monarch or church, and emphasis on learning, arts, science, and music became widespread to middle class. Because of the growing middle class, people could more creative

Epidemiology And Control Of Hiv / Aids - 1849 Words

Epidemiology and Control of HIV/AID in Nigeria Ifedolapo Aderibigbe Abstract Human Immunodeficiency Virus (HIV) infection and AIDS (Acquired Immune Deficiency Syndrome) remains a major problem affecting all strata of life both in Nigeria and in other parts of the world. Nigeria which harbors a greater number of people living with HIV than some other country on the planet, next to South Africa and India. HIV/AIDS is the third driving reason for death in Nigeria. According to the World Health Organization (WHO) the first instance of HIV/AIDS was accounted for in 1986. A sentinel review directed by WHO information demonstrated that the HIV pervasiveness expanded from 1.2% in 1991 to 5.8% in 2001. After 2003 the pervasiveness declined to 4.4% in 2005 preceding somewhat expanding to 4.6% in 2008. Pattern examination of HIV pervasiveness from sentinel reconnaissance in Nigeria demonstrates that the plague has stopped and is hinting at balancing out at around 4% from 2005 to date. Another National HIV/AIDS and Reproductive Health Survey (NARHS) were led in 2012, with a national predominance of 3.4%. There was a slight decrease from the past appraisals of 2007, which was 3.6%. The general national predominance likewise veils a few subtleties and varieties in Nigeria s scourge at the sub-national (state) levels and among populace bunches. The 2012 NARHS HIV predominance was most elevated among those matured 35 to 39 (4.4%), and least among the 15-19-age bunch (2.9%). TheShow MoreRelatedThe Prevention Of Infectious Disease1596 Words   |  7 PagesEcology of Infectious Disease Final Exam HIV Public Health Campaign Purpose of the Guide to HIV Infection for Healthcare Professionals Presented on pages 1 through 3 is a mock guide that will be handed out to public health professionals for the purpose of identifying and treating those afflicted with HIV. General Information on the Human Immunodeficiency Virus with Specified Information for the Healthcare Professional Human Immunodeficiency Virus or HIV is a single stranded positive sense RNARead MoreThe Scope Of Public Health1076 Words   |  5 Pagesdisciplines and industries of human livelihood. The core disciplines of public health are behavioral science/health education, biostatistics, environmental health, health services administration, and epidemiology. Epidemiology is considered by many the foundation of public health. By general definition, epidemiology is â€Å"the study of the distribution and determinants of disease frequency in human populations.† In other words, epidemiologists observe and assess the proportion of disease among people. ThisRead MoreExamples Of Position Of Officer967 Words   |  4 Pagesearned my MD from Kabul Medical University specializing in Family Medicine. I then earned an Executive MBA in Health Management and Administration from Preston University Pakistan. Subsequently, I earned my Dual MPH degree in Epidemiology and Global Health, and my PhD in Epidemiology at the University of South Florida, College of Public Health. Here, I would like to briefly address the critical competencies in the position description. With over 10 years of experience in public health, I have ledRead MoreThe Hot Zone By Richard Preston Essay1498 Words   |  6 Pagesto implement a national change. My mock bill advocated for the incorporation of HIV tests within annual physicals. The purpose of this bill was to ensure that more people became knowledgeable about their status and with this knowledge, HIV positive individuals can receive care faster and take proactive measures to prevent infecting others with this virus. As I researched various facts about the HIV epidemic and how HIV impacts communities in Washington, D.C., my interest in public health evolved evenRead MoreHiv Epidemiology1228 Words   |  5 PagesHIV Epidemiology HIV Epidemiology For the epidemiology paper I chose to write about HIV. HIV is growing concern in the community and too many people are uneducated about the seriousness of this disease. HIV is terminal illness; it will eventually consume your life at some point. There are treatment options out there but being compliant with the medication regimen is crucial to the maintenance and management of this disease. HIV also known as the Human Immunodeficiency Virus; with HIV the virusRead MoreThe Human Immunodeficiency Virus ( Hiv )1529 Words   |  7 PagesJose Grand Canyon University: HIV Known as a Communicable Disease A communicable disease is known an illness that results from an infectious agent that occurs through transmission either indirectly or directly, from an infected individual. The human immunodeficiency virus is considered a communicable disease, and will be explored further in relation to the concepts of epidemiology and the role of the community health nurse. Epidemiology essentially responds to the questions of whoRead MoreEssay on Programmatic Assessment-Epidemiology Nur/4081979 Words   |  8 PagesProgrammatic Assessment-Epidemiology NUR/408 May 23rd, 2013 Programmatic Assessment-Epidemiology This document will discuss the relevancy of the population chosen and the disease of interest. The vulnerable population that was chosen is the homeless. The disease related to this population is HIV/AIDS. It will define and describe epidemiology regarding HIV/AIDS and the steps and methods used. This document will also define the Epidemiological Triangle and the different types of epidemiology. It will alsoRead MoreThe Nutritional Principles Of Nursing Course Essay1667 Words   |  7 Pages Nutrition and HIV Tiffany Schenck Rasmussen College Author Note This paper is being submitted on December 9, 2016, for Virginia Aulik’s Nutritional Principles of Nursing course. â€Æ' Nutrition and HIV It s been 30 years since the HIV/AIDS epidemic shook the world. What is the current status of the virus globally? Are you at risk? Is there a cure? HIV does not make someone dangerous to know. You can shake their hand and give them a hug without becoming infected. In America, 8% ofRead MoreHuman Immunodeficiency Virus ( Hiv ) Weakens The Immune System Essay1281 Words   |  6 PagesBenchmark Assignment: Epidemiology Paper Human Immunodeficiency Virus (HIV) weakens the immune system and makes people vulnerable to infections and some types of cancer (HIV/AIDS, 2016). HIV various vague symptoms that are flu like. These symptoms are vague and can last from a few days to several weeks. HIV is a sexually transmitted disease (STD) from one person to another via the mucus membranes (About HIV/AIDS, 2016). HIV can lead to Acquired Immunodeficiency Syndrome (AIDS) if undiagnosed or untreatedRead MoreEpidemiology Of The Communicable Disease1325 Words   |  6 Pagesâ€Å"Epidemiology is the study of the distribution and determinants of health-related states or events (including disease), and the application of this study to the control of diseases and other health problems (WHO, 2015)†. â€Å"Various methods can be used to carry out epidemiological investigations: surveillance and descriptive studies can be used to study distribution; analytical studies are used to study determinants (WHO, 2015)† .This paper discusses about epidemiology of HIV infection, including factors

Personal Development Plan of PAKnSAVE Company †MyAssignmenthelp.com

Question: Discuss about the Personal Development Plan of PAKnSAVE Company. Answer: Introduction Personal development is a very important aspect of any and every individual. However it must be noted that personal development is something that is very much essential this is because of the fact that people learn best only when the learning is done through self analysis. This can be related to the critical way of learning. It is the process by which each and every individual is able to find out their own mistakes and sketch out a plan accordingly keeping in mind the time frame within which they can work upon and improve themselves. This is very much relevant in case of a HRM manager as well (Shipton et al., 2017). This is because of the fact that the managers in the administrative department will naturally have to deal with and interact with a large number of people every single day. In order to do this, the managers in the administrative departments have to develop themselves first in each and every sphere. This can be best done by following a personal development plan. Finding and Analysis: HRM in leading change There is the utter need for bringing a change in the organization (Marchington, 2015). One of the most important changes that I would like to bring about in this company is setting up a customer care centre. In order to set up a customer care or a customer help center, there has to be some very important and working HR roles and HR strategies. The first and the foremost function that the Hr department must do in this case is the need analysis (Shipton et al., 2017). Needed analysis Need analysis is this case will mainly define the need for bringing about such a change within the organization. The need for this is to develop a more personal relationship with the customers. It is a very well known fact that in the present day scenario, the customers are looking for something much more than just the quality and the quantity of the products (Lussier Achua., 2015). They are always looking for something more. The customers are in need of some quick and easy services which can be best done by the setting up of the customer care or the customer helpline centers. This will be done so that then customers can easily have access to the PAKnSAVE Company throughout the day (Cottrel, 2015). They can easily talk about their queries and get them solved. The HR rules have also made it mandatory for two officials to stay online twenty-four seven so that they are easily reachable by the customers. There will be a helpline number developed that will be present with all the custome rs and it will be under the strict check of the HR manager to ensure that all the customer problems are being solved by the customer care executives (Cottrell ,2015). Recruitment criteria According to the HR rules, employees that will be selected for working in this newly set customer care centre will be having excellent communication skill. They must be proficient in one or more than one kind of languages depending upon the kind of customers and their linguistics (Marchington, 2015). This will ensure that the customers face no problem in conversing in the language of their choice. Apart from this the employees that will be finally recruited to work here will have to have a very polite and calm personality (Cottrel, 2015). They must keep this in mind the purpose behind their recruitment. In other words, they must remember that they are being recruited to render help to the customers. Hence they must never behave rudely with them. Any complaints against them from the side of the customers will charge them with heavy compensation. Setting of the staff selection criteria The HR managers will make sure to clearly check the competency of the employees that will be applying for this post. They will be subjected to several series of interviews both verbal and non verbal. They will be asked several questions related to their experience related to customer handling. They will also be asked to sit in a demo session where they will have to answer to the calls of the customers and solve their queries (Lussier Achua., 2015). They will be assessed on the way they are behaving with the customers and also the kind of knowledge that they posses regarding the customer queries. Lastly, they will also be examined on the way they conduct their knowhow in order to provide the customers with their solution. Customer feedback will also be taken in order to know whether they are satisfied with the help that has been given to them. Personal Development Plan PAKnSAVE job description Reports To: Regional Manager, Corporate services Overall Summary To look after and manage all the corporate services and functions in the PAKnSAVE branch outlets. To supervise the overall work of all the outlets including store management and display, office health and safety requirements, managing the support team, looking after the databases and supervising the overall administrative support system. Key tasks and responsibilities Managerial/ Leadership Look after all the regular transactions. Meet the requirements of the internal and the external stakeholders. Set up proper surveys in order to have a clear idea of the customer needs and demands. The other function includes, motivating the employees at every step by awarding them as per performance, Conducting of regular meetings and taking feedbacks from all the respective departments. Financial Look after the daily monetary transactions, looking after the budget and the inventory. Administration To appoint responsible staffs as the departmental heads, in order to ensure that the work is carried on smoothly in each and every department. Conduct regular meetings in order to get the day to day updates. To set up special training sessions for the employees that would enable them to enrich their knowledge. Communication To ensure that there is a sound communication system existing both for the internal and the external stakeholders. To see that the communication remains a two way process by taking necessary feedbacks after communicating any important information or business decisions. To make the communication clear, precise and digitalized by including the modern scientific means like email, sms, and social media pages. General To be able to travel to and forth from the country whenever necessary, Must be proficient in IT skills, To be able to work in a team Must have the ability to finish work within the deadline. Person Specification Managerial Ability to manage a wide range of employees Ability to make use of the interpersonal skills Ability to conduct meetings Ability to develop a proper team spirit within all the employees Social Ability to properly deal with potential conflicts Commitment to the policies and the values of PAKnSAVE Ability to use own initiative in all the areas of work Understanding the concept of equality and providing equal opportunities to all at the work place Communication Must have a sound knowledge in all electronic communications Ability to develop effective communication among all team members Technical Must be proficient in the IT skills Must be proficient in the software handling and other computer languages Must be having negotiating skills Must have knowledge of health and safety legislation General Ability to travel whenever needed Manual handling Week 1-4 Week4-7 Week 7-10 Week 10-12 Skill Current proficiency Target proficiency Development opportunity Achievement (expected outcome) Communication skill Improvement needed in communication. Communicating confidently with all the stakeholders. Conduct several seminars and social gatherings and public meetings. Good, fluent and proper communication skill will be achieved. Reviewing and proof reading Improvement needed in proof reading and spotting errors. I want to achieve a proper competency in the proof reading Practicing and taking help from seniors. To become proficient at proof reading and reviewing. Problem solving and persuasive skill Improvement needed in persuasive skill. Want to gain accuracy in persuasive and problem solving skills. Personal interactions with stakeholders and solving their queries. Achieve proficiency in persuasive and problem solving skill Commercial skill Need improvement in field of practical knowledge. Want to gain practical knowledge Taking part in industrial management projects. Develop very good and well informed practical knowledge. Leadership skill Need to improve my level of confidence Want to become an able leader with proper leadership skills I will volunteer in leading many group projects. Become an able leader. Conclusion Thus, it can be concluded that The HR manager will have to play a major role in bringing about any significant change within the organization. The expected change at the PAKnSAVE Company is setting up of the customer care centre that is of utmost need in the present day scenario. Apart from proposing the change the HR managers will also have o formulate the necessary strategies, the rules and regulations that will be needed for the proper functioning and the working of the customer helpline center. References Aarons, G. A., Ehrhart, M. G., Farahnak, L. R., Hurlburt, M. S. (2015). Leadership and organizational change for implementation (LOCI): a randomized mixed method pilot study of a leadership and organization development intervention for evidence-based practice implementation.Implementation Science,10(1), 11. Cottrell, S. (2015).Skills for success: Personal development and employability. Palgrave Macmillan. Evans, S. (2016). HRM and front line managers: the influence of role stress.The International Journal of Human Resource Management, 1-21. Lussier, R. N., Achua, C. F. (2015).Leadership: Theory, application, skill development. Nelson Education. Marchington, M. (2015). Human resource management (HRM): Too busy looking up to see where it is going longer term?.Human Resource Management Review,25(2), 176-187. Shields, J., Brown, M., Kaine, S., Dolle-Samuel, C., North-Samardzic, A., McLean, P., ... Plimmer, G. (2015).Managing Employee Performance Reward: Concepts, Practices, Strategies. Cambridge University Press. Shipton, H., Sparrow, P., Budhwar, P., Brown, A. (2017). HRM and innovation: looking across levels.Human Resource Management Journal,27(